FAQ's

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FAQ's


Who will be cleaning my home?
A regularly assigned team of trained English Maids will clean your home. All workers are insured and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.

What time will English Maids be at my home?
Our normal work hours are Monday through Saturday from 8:00 am to 5:00 pm for your convenience. While in most cases it is not possible to give a specific time when we will arrive, we will make every effort to meet your needs usually within one hour.

What do I have to do before English Maids arrive?
If possible we ask that you pick up clothing, toys or other household items so the time we spend in your home can be as efficient as possible.

What if something is damaged during the cleaning?
We treat your home like we treat our own with complete care and respect. However, should English Maids be found responsible for damage or breakage that occurs while we are cleaning, English Maids will make every effort to repair or if necessary replace the item.

Do I need to provide cleaning supplies or equipment?
English Maids bring all the usual cleaning supplies necessary for cleaning. The only thing we ask, is that we use your vacuum cleaner in order to prevent environmental transfers.

Do I need to be home when English Maids come?
The choice is yours, if you choose not to be home only the professionals who will be cleaning your home will have access to your home. One of our representatives will be happy to discuss these options with you.

Where do the girls park?
The girls park in front of your house or apartment. If there is no free parking additional charges may apply.
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